Frequently Asked Questions
Everything you need to know about your Emotiva experience, from high-performance audio to shipping and support.
What is the standard warranty on Emotiva products?
Most of our amplifiers and processors come with a 5-year transferable warranty, while our speakers and subwoofers typically feature a 3-year or 5-year warranty depending on the model. This ensures your investment in high-fidelity sound is protected.
Do you offer international shipping for audio equipment?
Yes, Emotiva ships worldwide. Shipping costs and import duties are calculated at checkout. Please note that certain regions may have exclusive local distributors to handle sales and service.
What is your return policy for home auditions?
We offer a 30-day store credit or refund policy. We want you to be sure our equipment sounds perfect in your specific acoustic environment. If you are not satisfied, you can return the product in its original packaging within 30 days of receipt.
Are your amplifiers compatible with 220V power systems?
Most Emotiva power amplifiers feature automatic line voltage detection, allowing them to operate seamlessly on both 115V and 230V systems without the need for manual switching or external transformers.
Can I upgrade my Emotiva processor in the future?
We are committed to longevity. Many of our flagship processors are designed with modular internal components or offer trade-in programs to ensure you can stay current with the latest HDMI and Atmos processing standards.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing options through Affirm for customers looking to build their dream home theater system with monthly installments.